PLANT EXTRACT

Return & Refund Policy

Last Updated: October 10, 2026

At Plant Extract, customer satisfaction is our priority. We are committed to providing quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Policy

Due to the personal care and hygiene nature of our products, we generally do not accept returns or exchanges for products that have been opened, used, or tampered with.

However, we will review return requests in the following situations:

• You received a damaged product.

• You received the wrong product.

• Your order arrived with missing items.

• The product has a verified manufacturing defect.

2. Reporting a Problem

If you receive a damaged, incorrect, or defective product, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

• Your order number.

• Clear photographs or a video showing the issue.

• A brief description of the problem.

Please keep the original packaging until your request has been reviewed.

3. Refund Policy

Once your claim has been reviewed and approved, Plant Extract may offer a replacement or refund, depending on the circumstances and product availability.

• Approved refunds will be processed through an agreed payment method.

• Processing times may vary depending on the payment provider or bank.

• Delivery charges may be refunded where applicable, depending on the reason for the claim and applicable law.

4. Non-Returnable Products

For hygiene and safety reasons, the following generally cannot be returned:

• Opened or used hair oils, shampoos, and other personal care products.

• Products damaged after delivery due to improper handling or storage by the customer.

• Products returned without prior approval.

• Products purchased on final sale, except where a remedy is required by applicable law.

5. Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team. Once an order has been dispatched, cancellation may no longer be possible.

If an order has already been shipped, any return or refund request will be handled according to this policy and applicable law.

6. Exchanges and Replacements

If you receive an incorrect, damaged, or verified defective product, we will review your claim and arrange an appropriate solution, such as a replacement or refund, where approved.

Replacement availability depends on stock.

7. Refund Eligibility

All refund and return requests are subject to verification. Plant Extract reserves the right to request additional information before approving a claim. Nothing in this policy limits any consumer rights that cannot legally be excluded.

8. Contact Us

For return, refund, or order-related assistance, please contact our customer support team through our official contact details or social media pages.

Brand: Plant Extract
Email: plantsextrect@gmail.com
WhatsApp: 923251156651
Website: www.plantextract.store

Thank you for choosing Plant Extract. We appreciate your trust and look forward to serving you with quality products and reliable customer support.

Plant Extract — Nature-Inspired Care, Made for You.