PLANT EXTRACT

Shipping Policy

Last Updated: October 10, 2026

At Plant Extract, we aim to deliver your favorite personal care products safely and conveniently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Order Processing

Orders are processed after successful placement and verification.

• Orders are generally processed within 1–3 business days.

• Orders placed on public holidays or weekends may be processed on the next working day.

• Processing times may vary during promotional campaigns or periods of high demand.

• Customers may be contacted to confirm their order details before dispatch.

2. Shipping and Delivery Time

We deliver to serviceable locations across Pakistan.

• Major cities: Estimated delivery within 2–5 business days after dispatch.

• Other locations: Estimated delivery within 3–7 business days after dispatch.

These are estimates, not guaranteed delivery dates. Actual delivery times depend on the courier service, destination, weather, and other circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before order confirmation.

Delivery charges may vary depending on the delivery location, parcel weight, courier service, and promotional offers.

Any free-shipping offer will be subject to the conditions communicated at the time of purchase.

4. Order Tracking

If tracking is available for your shipment, we will share the tracking details through the contact information provided with your order.

Customers may use these details to check the shipment status with the relevant courier company.

5. Incorrect Delivery Information

Customers are responsible for providing an accurate delivery address, phone number, and other required information.

Plant Extract will not be responsible for delays caused by incomplete or incorrect details provided by the customer. Additional charges may apply if re-delivery is required, where permitted and communicated in advance.

6. Delayed or Lost Shipments

Although we work to ensure timely delivery, delays may occur due to courier operations, adverse weather, public holidays, or other unexpected circumstances.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will assist you in checking the shipment status and following up with the courier.

If a shipment is confirmed lost, we will review the case and arrange an appropriate resolution in accordance with our policies and applicable law.

7. Damaged or Incorrect Orders

Please inspect your parcel upon arrival.

If you receive a damaged, incorrect, or incomplete order, contact us within 48 hours of delivery and provide:

• Your order number.

• Clear photographs or a video showing the issue.

• A brief description of the problem.

Please retain the original packaging while your claim is being reviewed. Eligible claims will be handled according to our Return & Refund Policy.

8. Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations and orders.

If COD is offered, customers must pay the confirmed order amount to the courier at the time of delivery. Order confirmation may be required before dispatch.

9. Failed Delivery

If a delivery attempt fails because the customer is unavailable or the delivery information is incorrect, the courier may attempt re-delivery or return the parcel to us.

Repeated failed deliveries or refused orders may affect eligibility for COD on future orders, subject to applicable law and our communicated ordering terms.

10. International Shipping

International shipping is not guaranteed to be available. Please contact Plant Extract customer support to confirm availability, delivery estimates, shipping charges, and any applicable customs duties before placing an international order.

11. Contact Us

For questions about shipping, delivery, or tracking, please contact us through our official customer support channels.

Brand: Plant Extract
Email: plantsextrect@gmail.com
WhatsApp: 923251156651
Website: www.plantextract.store

Thank you for choosing Plant Extract.

Plant Extract — Nature-Inspired Care, Made for You.